Commitment to Privacy: Operators ("we", "us", "our") refer to Pirai Tech Pty Ltd. We are governed by  the Australian Privacy Principles (APPs) contained within the Commonwealth Privacy Act 1988. Policies may be reviewed and updated periodically to reflect changes in law, technology, or operations, with the latest version governing all personal information held.

Information Collected: We typically collect several types of personal information:

• Contact Details: Information you provide, such as name, email address and phone number.

• Usage/Technical Data (Click Trails): Information automatically logged by servers when you visit the website, including your IP address, browser type, operating system, referring website, pages accessed, time of visit, and documents downloaded. Cookies may be used to correlate this data over time.

• Activity History: Records of your interactions, such as service enquiries, orders placed, support requests, or other offline contact (e.g., phone calls).

• Payment Information: While details needed for transactions are collected, usable credit card information is generally processed and stored by secure third-party payment gateways, not directly by us (though partial details like the last few digits might be retained for verification).

• Publishable Content (If applicable): Content you submit for publication, like comments or testimonials.

How Information is Collected:

• Directly from you when you fill out forms, register, make enquiries, or otherwise provide details.

• Automatically via server logs and tracking technologies like cookies when you interact with the website.

• Through recording your activity history during service interactions or transactions.

Why Information is Collected and How It's Used: Personal information is collected primarily to:

• Provide, manage, and improve products and services.

• Respond to enquiries and provide customer support.

• Process transactions and confirm identity.

• Communicate updates, news, and special offers (typically requiring opt-in, with opt-out available).

• Analyse website traffic and user behavior to enhance website performance and content.

• Monitor for security threats, breaches of terms, or unlawful activity.

• Comply with legal and regulatory obligations.

• Publish user-submitted content where applicable (subject to terms regarding publication rights).

Disclosure of Information: Your personal information may be disclosed to third parties under specific circumstances, including:

• To service providers and subcontractors assisting with operations (e.g., hosting, payment processing, analytics).

• When required or authorised by Australian law, court order, or government agency.

• If necessary for investigating potential breaches of terms or unlawful activity (potentially involving ISPs or law enforcement).

• To prevent or lessen a serious threat to health or safety.

• As part of a sale, merger, or transfer of the business assets.

• When you explicitly authorise the disclosure.

• To employees, officers, or professional advisers as reasonably necessary for business purposes.

Data Security: We take reasonable technical, physical, and administrative steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. Measures may include firewalls, password protection, data encryption, and secure servers. However, the security of data transmitted electronically (e.g., over the internet) cannot be absolutely guaranteed, and users provide information at their own risk. Users are typically responsible for maintaining the confidentiality of their own account credentials (usernames/passwords).

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Cookies: Cookies (small data tokens) are used to maintain session information, authenticate users, track website usage patterns, analyse traffic, and potentially minimise spam. Users can usually manage or disable cookies through their browser settings, though this might limit website functionality.

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User Rights & Choices (Opting In/Out):

• You typically have the right to request access to the personal information held about you and to request corrections or updates (subject to exceptions under the Privacy Act). Identity verification may be required, and a fee might apply.

• You can opt-out of receiving marketing communications via unsubscribe links or by contacting us.

• You can often manage cookie preferences via your browser.

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Third-Party Links & Practices: Websites may contain links to external sites. We are not responsible for the privacy practices of these third-party sites.

Contact: Contact details (like an email address or physical address) are provided for users to ask questions, raise complaints, or exercise their privacy rights regarding their personal information.